Ethos
Our ethos here at New Generation Care is to be family orientated, professional, hard working, client led and fun. A happy atmosphere is promoted by the Management, as this ads to the homes environment.
Our Aims
Our Aim is to provide a high quality professional service, in a small, community based, family orientated, safe, healthy, nurturing and fun environment. We will actively encourage service users to make decisions about their lives, and offer a wide range of opportunities.
Our Objectives
- We will offer a wide range of leisure, social and day care activities.
- We will focus on supporting service users to learn as many independent
living skills as possible, encouraging them to do what they can for themselves
rather than it being done for them.
- Always offer choices about the decisions they are able to make in their
lives.
- Always show respect and dignity at all times.
- Actively encourage community presence and community participation.
- We will continually review our practice .We will continually train and
develop our staff team.
- We will uphold the resident's charter and work with its beliefs
Our Promises
As a user of the services we provide here at New Generation Care, we would like to make you 10 promises. These 10 promises are important to us and should be important to you. Should you ever feel like these promises are not carried out, you have the right and will be encouraged to complain using the complaints procedure.
- We promise to always listen to you.
- We promise to give you opportunities.
- We promise to always care.
- We promise to always treat you fairly.
- We promise to always be honest and tell the truth.
- We promise to always treat you with dignity.
- We promise to help you feel safe and secure.
- We promise to help you with your problems.
- We promise to always respect support and guide you in the decisions
and choices you make.
- We promise to uphold the resident's charter and all it stands for.
