NGC - Residents Charter
Residents should expect:-
- To be encouraged and assisted in maintaining a quality of life, with
respect for the resident's individuality.
- To be encouraged and assisted in maintaining a quality of life, with
respect for the resident's individuality.
- To be encouraged to maintain independence choosing, whenever possible,
their own level of freedom, habits and Lifestyle.
- To have their interests dealt with confidentially and to have their
privacy respected.
- To be encouraged to fulfil their human, emotional and social needs.
- To be addressed as they wish.
- To be safeguarded from discrimination on any grounds, whether it be
age, disability, sex, race, language or religion.
- To be given the choice to handle their own medicines when it is appropriate
so do.
- To be able to retain the Doctor of their choice whenever possible.
- To receive medical and nursing care in a private place.
- To bathe, wash and use toilet facilities available to other people living
in the community and assisted to make this possible.
- To have their care evaluated and discussed at regular intervals with
the management of the home and to be given genuine and informed choices
of the options available for their future care.
- To be freely given personal information on their condition and prospects,
and to be informed of the person ultimately responsible for their care.
- To be cared for by appropriate trained and qualified staff.
- To be able to receive visitors at any reasonable time.
- To have the right to privately consult a Solicitor, Advisor or Advocate
and have the right to be represented, when necessary, to put forward their
own point of view.
- To have access to a telephone that is placed in a position of privacy.
- To be provided with homely, safe and clean accommodation of a high standard
and to be encouraged to bring personal possessions into the home.
- To be provided with a choice of high quality appetising and nourishing
food appropriate to the individual's dietary needs and personal wishes.
- To be encouraged to participate in recreational activities if the individual
so desires, and to be given the opportunity to develop new hobbies and
pastimes.
- To be encouraged to continue old friendships and form new ones.
- To be able to freely comment on, or complain about, any aspect of the
service provided by the home through formal, or informal, channels; knowing
that their views will be listened to and, wherever possible, accommodated.
- To be given a quality service of a consistent standard that is appropriate
and responsive to the individual's needs.
- To have a contract of residence, a brochure and statement of terms and conditions of residency, prior to admission.
NGC - Residents Charter Explained
The aim of the Residents Charter is to describe the standards and quality of service a resident should expect to receive from a member of New Generation Care Ltd and to ensure that the services provided are responsive to the needs and wishes of the resident.
It is intended that services provided by members of New Generation Care Ltd centre upon the rights" wishes and aspirations of the residents. Implicit in the charter is the commitment to enable residents to maintain access to the full range of entitlements enjoyed by all members of the company.
New Generation Care Ltd is a self monitoring organisation and is affiliated
to the National Care Homes Association. Membership is covered by a written
Code of Conduct which requires members to uphold the contents and philosophy
of the Residents Charter. All members care for the human rights of their
resident in the same
rigorous manner, therefore, the Residents Charter makes no distinction between
the category of home or the disabilities of the resident.
Members are committed to providing service on a individual basis ensuring, wherever possible, residents receive a service that meets their needs, their choices and their aspirations.
The Residents Charter is part of the continuing process of informing residents of their rights and privileges to allow them to make informed choices with regard to their care. Comments from the public, residents and visitors regarding care homes are welcome.
